Refund Policy

Energy Bytes Return & Exchange Policy

We strive to make the return process as smooth and transparent as possible. Below you’ll find the details regarding returns, exchanges, and subscriptions.

Return Policy

We have a 30-day return policy, meaning you have 30 days after receiving your item to request a return. To be eligible for a return:

• The package must not be opened.

• Your item must be in the same condition that you received it, unworn, unused, and in its original packaging.

• You must send photos of the product to team@energybytes.co before shipping it back for approval.

If your return is accepted, we’ll send you a return shipping label with instructions on how and where to send your package. You will have 14 days to ship the item after approval. Items sent back to us without requesting a return first will not be accepted.

Once we receive and inspect your return (within 5 business days of receipt), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 24 hours to your original payment method.

Free return shipping is offered for all eligible returns.

Exchanges

Exchanges will only be processed if we made an error with your order. If you’d like to exchange an item, but no error was made, you will need to place a new order.

For exchanges due to our error, please follow the same steps as outlined in our return policy.

Subscription Policy

Subscriptions must be canceled or modified at least 48 hours before your next order is processed to avoid the next shipment. Once a subscription order is processed, we reserve the right to reject any refund request.

Non-Returnable Items

Please note that opened packages cannot be returned. If you open the package, it becomes ineligible for a refund or return.