Our FAQs

We’ve got answers. Take a look through our most frequently asked questions and discover more about Energy Bytes

Shipping

We ship with Royal Mail, DHL and FedEx, which often complete delivery via USPS.

Once you place your order, it’ll process within 1 business day. From there we’ll ship it out and send you your tracking number once it’s out the door. Give your tracking number 24 hours to update once you receive it, and then wait patiently for your Game Changing Energy!

Orders

If you’d like to make a change to your order, including your shipping address, send us an email at team@energybytes.co as soon as you can! We’ll do our best to catch your order before it ships out.

Hurry! There’s only a short window of time for us to edit or cancel your order. E-mail team@energybytes.co and we’ll do our best to work some magic for you.

You’ll receive a shipping confirmation with your tracking number as soon as your order ships out. Give that tracking number 24 hours to update once you receive it, and then you can follow your order on it’s journey to you.

If your package has been marked as delivered but you don’t see it on your doorstep, e-mail us at team@energybytes.co and we’ll help track it down!

Product

We spent over a year working through hundreds of formulations in a quest to create an energy gummy that gives you the same boost as a single espresso. We eventually figured out a way to include all the good stuff you want — like Caffeine, B-Vitamins, Vitamin A & Vitamin D to give you energy anytime, anywhere.

Take 1-2 Bytes per serving.
Recommended up to 5 Bytes per day.

Only 18 calories!

Unlike beverages, Energy Bytes are instantly absorbed through the membranes in your tongue and mouth. This is the fastest and most optimal way to get caffeine & vitamins into your system.

We are proud to say that our Energy Bytes Gummies are made in the U.K. in a state-of-the-art AA+ BRC accredited facility.

Yes! Energy Bytes do not contain any gelatin or animal derivative ingredients, making them vegan! Unlike most gummies which contain gelatin, Energy Bytes are made with pectin, an ingredient that comes from fruit peels.

Subscriptions

No, you can cancel your subscription at any time.

In order to cancel your subscription, you will first need to log in to your account. Click the Subscriptions tab, then next to each of the products you are subscribed to is a Cancel button. You would use this if you would like to no longer receive this subscription product.

Once logged in, click on Delivery Schedule on the left to see all upcoming deliveries for your subscriptions. To skip a delivery you can click Skip to the right of each one.

In the Billing Information tab you'll find the current method of payment along with the current billing address. However, this is not the same as the shipping address. You would edit the address in this section if something has changed for the card holder's place of residence or the email address on file.

Once logged in, click on Subscriptions and click Edit to the right of the address. This only affects the shipping/delivery address, this does not update billing information related to the method of payment.

Yes! You can do both.

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To edit your subscription product(s):

1. Log into your Energy Bytes Account

2. Clicking “Manage Subscriptions” on your account page (scroll down if you don’t see it)

3. Select “Manage Subscription” on the relevant subscription in the “Active Subscriptions” section

4. Click “Change Quantity or Product”

6. Make your picks!

7. Hit “Update Subscription” and you’re all done!

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To add a product: 

1. Log into your Energy Bytes Account

2. Select “Manage Subscriptions”, then choose a subscription to edit. 

3. You can now search, view, and select additional products to add to your upcoming deliveries.

Still have a burning question? Get in contact with our customer service team.